A Custom trading portal for hassle-free trade and portfolio management
Finance
Let’s Streamline Your IT Services
Make it a point to streamline your IT services with our customer-centric and ready-to-integrate IT service portal. Say NO to the hassle of maintaining huge volumes of documents manually and let your clients take the wheel. Make customers’ services transparent and satisfactory by enabling them to raise tickets and track their progress easily with our IT self-service portal.
Helping You Boost Your IT Services’ Efficiency
Gone are the times when customers had to ring up the helpline number for every IT service. Automate query management, service selection, query management, and more to take away the burden from your consultant team. Don’t wait for your customers to call or email you every time for service(s). Take customers’ experience to the next level by enabling them to solve their queries and problems themselves with our IT service portal.
Administrator Features
Customer Management
Manage your customers’ information in real-time with our IT service provider. Say GOODBYE to manual addition and deletion of records and bring more ease in managing your customers’ details.
Service Management
Add, update, or delete the details of one or more services on the go. Ensure full transparency in your business by displaying the right details of your services including prices, reviews, and more.
Consultant Management
Manage your consultants and add or update their details on the fly to keep your IT services transparent and up-to-date.
Case Management
View all the cases customers generate centrally from within our IT service portal. Assign the cases to different consultants in your team to optimize time and efforts.
Our Customer Success Stories
How We Create a Perfect IT Service Portal for an IT Provider Company
-
Requirement gathering
Once a client signs up with us, our team has a meeting with them to discuss an overview of what they need, and then there is a discussion about the nuances of what we can do for them.
-
Cross-check with the base product, finalize customization
Once we know what the requirements are, we cross-check those with the product we have and figure out what customizations are needed for IT services portal development. If we need to create a unique custom solution, we create an exhaustive list of the details and a roadmap for it.
-
Give iterative updates
Once we begin creating the solution, we share iterative updates with the client so they are always in the loop.
-
Test for limitations
We test out the changes and limitations so that we can ensure that the solution works exactly as the client required it.
-
Final delivery
Once we get final approval from the client, we deliver the final product with the necessary documentation.
-
Maintenance and Support
Once you begin using it, we provide support and maintenance as well.
Technologies We Work With
Technologies
Integrations
Your IT Service Portal Consultants
We have been in the portal industry for over 14 years now. We believe that portal solutions can streamline complex workflows and that can lead to better efficiency, transparency, and security. If you are in the IT service provider industry, we want to help you help you manage your services, your consultants, and of course your customers in a better way.
What our customers say
I highly recommend Sales port - A Customer Portal for Wordpress. It has provided us with a very functional Customer Portal al ...
Barry Hill
Director - Workrite Ergonomics
Director - Workrite Ergonomics
So a new project for a client meant I needed a Customer Portal that was customisable, could work with a tight integration bet ...
Mike Kilby
Blog
Explore latest news, trends, guides and about everything in the world of CRMs.
Let’s help you help your customers with streamlined IT services
© Copyright 2021 CRMJetty All rights reserved