Helping the Company Empower Hospitals and Enrich Patients’ Experience with Tech

Critical Alerts

Critical Alert is a US-based company that advertises a solution-set of enterprise, software-based products, services, and strategies to community-based and independent hospitals to enrich patients’ experience, empower their clinical staff with actionable intelligence, unburden their support and IT teams, and save money.

Requirements:

Our client wanted to address the challenges in management of their partners’ data from within the Customer Portal.

The requirements they put forward for this project included two types of users:

• Customers

• Partners

A Partner user who manages information of the partners of their company at the right time.

A Customer user who manages information of their own company.

Some of the challenges that were ahead of us were:

• Giving partner information, security, role management, real-time updates of statues and more.

• Managing different roles and module access for Customer and Partners.

• A single interface for partners and customers.

• Document management for Sales Literature.

• Real-time information.

Solutions:

We analyzed the industry, their best practices, and our previous portal solutions. Based on that, we developed a custom solution for the client according to their unique business requirements.

• Role-based Rights:

  We provided two types of roles for Partner and Customer. Admin has rights to set access for both individual users.

• Account based Information:

  We provided functionality to provide Partner information for Partner users and Company Information.

• Document and Products in Sales Literature:

  Users can view Sales Literature with subject filters. Users can download documents from the list as well as from the Details Page.

Results:

Our client was able to experience the best way to reduce the manual work for their staff. A number of their tasks related to product, sales literature, document management and CRM are now successfully automated which eliminated their manual efforts.