{"id":2591,"date":"2020-10-29T17:30:56","date_gmt":"2020-10-29T12:00:56","guid":{"rendered":"https:\/\/w.indiaondesk.com\/crmjetty\/webinar-rewind-360-serve-customers\/"},"modified":"2021-08-13T18:12:00","modified_gmt":"2021-08-13T12:42:00","slug":"webinar-rewind-360-serve-customers","status":"publish","type":"post","link":"https:\/\/w.indiaondesk.com\/crmjetty\/webinar-rewind-360-serve-customers\/","title":{"rendered":"Webinar Rewind: A 360 View of How You Can Serve Your Customers"},"content":{"rendered":"<div style=\"text-align: justify;\">\n<p>That was quite an exciting webinar we had! Our speakers enjoyed talking about how to use a portal as a help desk. Customer service and the evolving nature of it is one of the impacts of the pandemic. The first time customer service changed was when the internet came into the picture. The second wave of the revolution in this space is fueled by the pandemic.<\/p>\n<p>The national lockdowns and shelter in place orders across the globe have left us all looking for new ways to keep our customers happy. It is a crucial time for innovation in this space.<\/p>\n<p>If you tuned into our webinar and got to know more about how you can take the next step in the right direction, we are glad to be of help. Our hard work paid off!<\/p>\n<p>However, if you missed it, you can watch the replay from right here.<\/p>\n<p>If you missed it, you can watch the replay of the entire thing <a href=\"https:\/\/www.crowdcast.io\/e\/Drive-your-Customer-Satisfaction-using-SelfService-Portal\/register\">here<\/a>.<\/p>\n<p>The topics we covered were:<\/p>\n<ul>\n<li style=\"font-weight: 400;\">\u2714\ufe0fSignificant issues with customer queries<\/li>\n<li style=\"font-weight: 400;\">\u2714\ufe0fImportance of streamlining conversations<\/li>\n<li style=\"font-weight: 400;\">\u2714\ufe0fNeed for a help desk<\/li>\n<li style=\"font-weight: 400;\">\u2714\ufe0fIncrease employee productivity<\/li>\n<li style=\"font-weight: 400;\">\u2714\ufe0fWays self-service portals help<\/li>\n<\/ul>\n<p>We also attended some of the questions that our audience had:<\/p>\n<ul>\n<li style=\"font-weight: 400;\">\u2714\ufe0fWhat is the USP of your self-service portal and how is it better compared to other competitors?<\/li>\n<li style=\"font-weight: 400;\">\u2714\ufe0fHow easy it will be to integrate or build a specific portal for business? Do I need to have CRM as a must to have an option?<\/li>\n<li style=\"font-weight: 400;\">\u2714\ufe0fWill implementing a self-service portal increase my company&#8217;s sales?<\/li>\n<li style=\"font-weight: 400;\">\u2714\ufe0fWhat is the benefit of using a self-service portal in my pharma-company?<\/li>\n<\/ul>\n<p>This webinar was conducted by talented people from our product team. Here\u2019s a quick introduction of both of them:<\/p>\n<p><b>Jay Jagani: Product Manager<\/b><\/p>\n<p>With extensive experience in the customer-centric industries and products, Jay Jagani is a Product Manager at CRMJetty. He believes in having a strong combination of technology and management. Staying relevant and adapting to change are his success mantras.<\/p>\n<p><b>Arnima Jain<\/b><\/p>\n<p>Arnima Jain works on the intersection of our expertise and the future of the scope of portals and customer service.<\/p>\n<p>We got a tremendous reception for the webinar and some great questions. It helps us learn a little bit more about our potential customers and what they expect from us. We will be back with more engaging webinars in the coming months with more industry-specific ideas uses of portals.<\/p>\n<p>Diving deeper into the customer experience and customer management has always been exciting for us and interacting with them was nothing less!<\/p>\n<p><b>Future Webinars<\/b><\/p>\n<p>Seeing the response our webinar got, we have a few more webinars in our pockets for our audience. You can stay updated with our webinars by following this space.<\/p>\n<p>We will be announcing the next webinar soon. You can also follow our CrowdCast profile from <a href=\"https:\/\/www.crowdcast.io\/crmjetty\">here<\/a> for the same.<\/p>\n<p>Stay home, stay safe. And don\u2019t forget to wear a mask if you go out.<\/p>\n<p>If you missed the live webinar but watched the replay and have questions for us, please feel free to email us at <a href=\"mailto:sales@crmjetty.com\">sales@crmjetty.com<\/a>.<\/p>\n<p>You can also reach out to us if you have suggestions for what you\u2019d like us to cover in our upcoming webinars.<\/p>\n<p>&nbsp;<\/p>\n<p><em>All product and company names are trademarks\u2122, registered\u00ae or copyright\u00a9 trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.<\/em><\/p>\n<\/div>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>That was quite an exciting webinar we had! Our speakers enjoyed talking about how to use a portal as a help desk. Customer service and the evolving nature of it is one of the impacts of the pandemic. The first time customer service changed was when the internet came into the picture. The second wave [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":8,"featured_media":1484,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[],"class_list":["post-2591","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-and-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Webinar Rewind: A 360 View of How You Can Serve Your Customers<\/title>\n<meta name=\"description\" content=\"And it&#039;s a wrap! We are through with our webinar and this is what we covered. Read this blog for a quick recap, especially if you missed it live. You can replay it!\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinar Rewind: A 360 View of How You Can Serve Your Customers\" \/>\n<meta property=\"og:description\" content=\"And it&#039;s a wrap! We are through with our webinar and this is what we covered. Read this blog for a quick recap, especially if you missed it live. You can replay it!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/w.indiaondesk.com\/crmjetty\/webinar-rewind-360-serve-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"CRMJetty\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-29T12:00:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-13T12:42:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.appjetty.com\/wp\/crmjetty\/wp-content\/uploads\/sites\/2\/2020\/10\/CRMJetty-Blog-rewind-og.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"3 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/w.indiaondesk.com\/crmjetty\/#website\",\"url\":\"https:\/\/w.indiaondesk.com\/crmjetty\/\",\"name\":\"CRMJetty\",\"description\":\"Just another WordPress site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/w.indiaondesk.com\/crmjetty\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/w.indiaondesk.com\/crmjetty\/webinar-rewind-360-serve-customers\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/w.indiaondesk.com\/crmjetty\/webinar-rewind-360-serve-customers\/#webpage\",\"url\":\"https:\/\/w.indiaondesk.com\/crmjetty\/webinar-rewind-360-serve-customers\/\",\"name\":\"Webinar Rewind: A 360 View of How You Can Serve Your Customers\",\"isPartOf\":{\"@id\":\"https:\/\/w.indiaondesk.com\/crmjetty\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/w.indiaondesk.com\/crmjetty\/webinar-rewind-360-serve-customers\/#primaryimage\"},\"datePublished\":\"2020-10-29T12:00:56+00:00\",\"dateModified\":\"2021-08-13T12:42:00+00:00\",\"author\":{\"@id\":\"https:\/\/w.indiaondesk.com\/crmjetty\/#\/schema\/person\/7c454288f76bb004c52c3758c9630224\"},\"description\":\"And it's a wrap! 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